[Jun 16, 2024] GCP-GCX Practice Exam Dumps – 99% Marks In Genesys Exam [Q72-Q96]

NEW QUESTION 72
Where are Genesys Cloud CX call recordings stored by default?

NEW QUESTION 73
WebRTC phones require all hardware and software to be properly installed.

NEW QUESTION 74
Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?

NEW QUESTION 75
Which options can be configured when setting up a queue? (Choose two.)

NEW QUESTION 76
You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization.

NEW QUESTION 77
Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time.
Which of the following options would help him perform his task?

NEW QUESTION 78
Currently, you manage all agents’ schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or other events that take them away from the queue.
You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?

NEW QUESTION 79
Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?

NEW QUESTION 80
Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time.
Which of the following options would help him perform his task?

NEW QUESTION 81
Unused reports need to be disabled manually to prevent unnecessary load on the system.

NEW QUESTION 82
The________provides a high-level overview of a campaign’s performance

NEW QUESTION 83
Which view helps supervisors analyze performance issues with a specific skill in one or more queues?

NEW QUESTION 84
What is the correct statement about Divisions?

NEW QUESTION 85
A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?

NEW QUESTION 86
Which one of the following Genesys Cloud CX configuration options provides a way to ensure that phones of a specific make and model are all deployed with the same settings?

NEW QUESTION 87
Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.

NEW QUESTION 88
Policies automate repetitive quality management tasks.
Which of the following items could be defined as policies? (Choose three.)

NEW QUESTION 89
How do you represent your organization when you contact the Genesys Cloud CX support team?

NEW QUESTION 90
Why are Divisions important in an organization?

NEW QUESTION 91
Eva, a contact center supervisor, wants to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues.
Which of the following views can help Eva identify such issues?

NEW QUESTION 92
Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)

NEW QUESTION 93
While Alex is monitoring queue reports, Sam deletes an inactive agent from the queue.
Will this affect the metrics that Alex is monitoring?

NEW QUESTION 94
The status of agents, whether active or inactive, does not impact metrics in queue reports, however, active agents appear on/affect agent reports.

NEW QUESTION 95
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

NEW QUESTION 96
Genesys Cloud CX Collaborate supports video chat with upto_____people simultaneously