Jul 16, 2022 Detailed New ITIL-4-Foundation Exam Questions for Concept Clearance [Q161-Q183]

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Jul 16, 2022 Detailed New ITIL-4-Foundation Exam Questions for Concept Clearance

ITIL-4-Foundation Exam Preparation Material with New ITIL-4-Foundation Dumps Questions.

ITIL ITIL-4-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	The Guiding Principles Of ITIL 4 The Four Dimensions Of Service Management
Topic 2	Whilst At The Same Time Expand To Be Integrated To Different Areas Of Service Management And IT, From Demand To Value
Topic 3	A Holistic Approach To The Facilitation Of Co-Creation Of Value With Customers And Other Stakeholders In The Form Of Products And Services
Topic 4	Key Concepts From Lean, Agile, Devops, And Why These Are Important To Deliver Business Value
Topic 5	How ITIL Practices Described In ITIL 4 Will Maintain The Value And Importance Provided By The Current ITIL Processes

NEW QUESTION 161
Which is included in the purpose of the ‘change enablement’ practice?

Make new and changed services available for use

Ensure that risks have been property assessed

Record and report selected changes of state

Plan and manage the full lifecycle of all IT assets

NEW QUESTION 162
What is defined as any financially valuable component that can contribute to the delivery of a service?

Configuration item

Product

IT asset

Event

NEW QUESTION 163
What is the expected outcome from using a service value chain?

Service value streams

Value realization

Customer engagement

The application of practices

NEW QUESTION 164
For which purpose would the continual improvement practice use a SWOT analysis?

Understanding the current state

Defining the future desired state

Tracking and managing ideas

Ensuring everyone actively participates

NEW QUESTION 165
What can be described as an operating model for the creating and management of products and services?

Governance

Service value chain

Guiding principles

Practices

Reference:
https://www.thinkhdi.com/library/supportworld/2019/evolution-itil-new-operating-model-itil-4.aspx

NEW QUESTION 166
Identify the missing word in the following sentence.
The use of [?] should support, not replace what is observed, when using the ‘start where you are1 guiding principle.

plans

measurement

process

tools

NEW QUESTION 167
When is the earliest that a workaround can be documented in ‘problem management’?

After the problem has been logged

After the problem has been prioritized

After the problem has been analyzed

After the problem has been resolved

NEW QUESTION 168
Which is an objective of the design coordination process?

To produce service design packages and ensure they are handed over to service transition

To assess and evaluate all changes and their impact on service designs

To document the initial structure and relationship between services and customers

To gather and document new service level requirements from the customer D18912E1457D5D1DDCBD40AB3BF70D5D

NEW QUESTION 169
What is a definition of a service improvement plan (SIP)?

A formal plan to implement improvements to a customer’s business processes

An input from availability management to service level management, detailing the service design plan

A formal plan to implement improvements to a service or process

An input from financial management for IT services to service level management, detailing the budget plan D18912E1457D5D1DDCBD40AB3BF70D5D

NEW QUESTION 170
Which statement about emergency changes is CORRECT?

Emergency changes are low risk and well understood

Authorization of emergency changes may be deferred until after implementation

It is necessary to complete all documentation before an emergency charge is implemented

Emergency changes are not usually recorded in the change schedule

NEW QUESTION 171
Which guiding principle recommends organizing work into smaller, manageable sections that can be executed and completed in a timely manner?

Focus on value

Start where you are

Collaborate and promote visibility

Progress iteratively with feedback

NEW QUESTION 172
What should all ‘continual improvement’ decisions be based on?

Accurate and carefully analysed data

Details of how services are measured

A recent maturity assessment

An up-to-date balanced scorecard

NEW QUESTION 173
Which is a result of applying the guiding principle ‘progress iteratively with feedback’?

The ability to discover and respond to failure earlier

Standardization of practices and services

Understanding the customer’s perception of value

Understanding the current state and identifying what can be reused

NEW QUESTION 174
Which statement about outcomes is CORRECT?

They are deliverables provided to service consumers.

They allow service consumers to achieve a desired result.

They provide products to service providers based on outputs.

The co-create value for service providers by reducing costs and risks.

Explanation/Reference: https://www.axelos.com/news/blogs/february-2015/difference-between-outputs-and-outcomes-in- itsm

NEW QUESTION 175
Which term relates to service levels aligned with the needs of service consumers?

Service management

Warranty

Cost

Utility

NEW QUESTION 176
Which two statements about an organization’s culture are CORRECT?
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization

1 and 2

2 and 3

3 and 4

1 and 4

NEW QUESTION 177
Which practice makes new services available for use?

Change enablement

Release management

Deployment management

IT asset management

NEW QUESTION 178
Which practice provides a communications point for users to report operational issues, queries and requests?

Incident management

Continual improvement

Service desk

Relationship management

Explanation
The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users. It provides a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned.
https://www.bmc.com/blogs/itil-service-desk/

NEW QUESTION 179
Which TWO are inputs to the service value system?
1 Demand
2 Products
3 Value
4 Opportunity

1 and 2

2 and 3

3 and 4

1 and 4

NEW QUESTION 180
Which practice has a strong influence on the user experience and perception of the service provider?

Service desk

Change enablement

Service level management

Supplier management

NEW QUESTION 181
What does ‘change enablement’ PRIMARILY focus on?

Changes to service levels

Changes to products and services

Changes to organizational structure

Changes to skills and competencies

NEW QUESTION 182
Which dimension includes the knowledge needed for the management of services?

Organizations and people

Value streams and processes

Information and technology

Partners and suppliers

NEW QUESTION 183
What is the purpose of problem management?

Reduces the likelihood and impact of incidents

Ensures services are restored as soon as possible

Helps direct the incident to the correct support area

Determines how the service provider is perceived

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ITIL-4-Foundation 2022 Training With 462 QA’s: https://www.testsimulate.com/ITIL-4-Foundation-study-materials.html

ITIL ITIL-4-Foundation Exam Syllabus Topics:

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