Best Way To Study For Oracle 1z0-1038-22 Exam Brilliant 1z0-1038-22 Exam Questions PDF [Q49-Q65]

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Best Way To Study For Oracle 1z0-1038-22 Exam Brilliant 1z0-1038-22 Exam Questions PDF

Updated Verified Pass 1z0-1038-22 Exam – Real Questions and Answers

Oracle 1z0-1038-22 Exam Syllabus Topics:

Topic	Details
Topic 1	Processes between Customers and Agents Describe Core Business Objects
Topic 2	Service Console Core Features and Access Generate outreach and feedback
Topic 3	B2C Service Service Console Extensions B2C Service Products and Services
Topic 4	Set Up Navigation, Permissions and User Accounts Describe standard text and variables
Topic 5	Create Enhanced Business Rules B2C Service User Interface and Processes
Topic 6	Perform export import with Element Manager Describe Service Level Agreements
Topic 7	Configure Service Level Agreements Explain configuration settings
Topic 8	Create workspaces for the Browser User Interface Perform an initial setup and set up the Service Console

Q49. Which is a sample object query?

SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;

SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%’;

SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;

SELECT ID FROM Contact WHERE Contact-Name.First like ‘Chris’ AND Contact.Address.City=’Bozeman’;

Q50. Which statement is true about the JavaScript API?

It cannot be used in Custom Object workspaces.

It is available when you use the Connect Common Object Model CCOM for API operations.

It Is available as JavaScript objects and can be exposed through browser controls in a workspace.

It comes with in-built exception handling.

Q51. Which two statements are true about mailboxes?

Techmail is responsible for pulling emails from single or multiple mailboxes.

Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.

The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.

The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.

Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.

Q52. When a new customer submits an incident via email, they get a message with a user ID and password, similar to the content below:
An account has been created for you with the following User ID and Password:
User ID: [email protected]
Password: o2UdlJ8d
An agent wants to disable the message being sent when a customer submits an incident via email.
Which option must be enabled to achieve this?

EGW_PASSWD_CREATE

EGM_ENABLED

EGW_SEND_EMAIL_HEADERS

EGW_UPDATE_BY_CREATE

EGW_PASSWORD_UPDATE_ENABLED

Q53. Which three options are not supported in a Browser User Interface workspace?

The ability to view the visitor browser history in the Agent Browser User Interface is not supported.

The authorization of Knowledge Foundation (Answer Workspace) in the Browser User Interface workspace is not supported.

The mixing of HTTP and HTTPS is not supported because i is a security violation.

Any site which does not want to be embedded inside an iframe will not be rendered.

Any site trying to navigate to a top-level page will not be rendered.

https://cx.rightnow.com/app/answers/detail/a_id/8173/kw/browser%20user%20interface%20workspace
https://cx.rightnow.com/app/answers/detail/a_id/9022/kw/browser%20user%20interface%20workspace/related/1
https://docs.oracle.com/cloud/august2016/servicecs_gs/FAABU/Chunk132944282_d107.htm

Q54. How frequently does Oracle release a new version of a product?

Once in four months

Once in six months

Once in three months

Every month

Q55. Your customer has designed a guide to explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

Transactional survey in rules

Broadcast survey

Polling survey

Website link survey

Q56. When an incident is opened, your customer wants to have different workspaces opened based on the products selected in the “Ask a Question” form on the Customer Portal pages.
Which three elements are necessary to design the workflow?

Workspace

Load

Set Fields

Entry Point

Decision

Return

Q57. Which is an invalid data type?

Text area

Integer

Date/time

Radio

Text field

Float

Q58. A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLA instance is added to an incident. What setup is required for resolution due calculations?

Create a custom incident milestones report and add it to a custom incident workspace

Add all the holidays observed by your organization.

Define default response requirements.

Use business rules to automatically calculate dates

https://docs.oracle.com/cloud/august2017/servicecs_gs/FAMUG/_service.htm#FAMUGai1215329

Q59. Which two statements are true about safe mode in relation to add-ins?

It is a setting that must be enabled at the interface level.

It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.

It allows an agent desktop to log in to the application with local add-in files.

It allows an agent desktop to log in to the application without any add-ins.

It is a profile setting that must be enabled for a profile.

Q60. Your customer has created a new script and deployed it to agents in their call center within their incident workflow. They have noticed that their agents cannot end the script as expected. What are two reasons for this?

There are no script beginning and ending buttons enabled for the script pages.

The agents cannot get to the pages where they can end the script.

There are no return events listed in the incident workflow for the script use.

There are no exit or finished events being triggered on the script pages.

Q61. Which setup sequence is used to give permissions to an individual to access an application?

Navigation set > Profile > Staff Account

Profile > Navigation set > Staff Account

Staff Account > Profile > Navigation set

None. No sequence is required.

Q62. A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Which two actions will remove the malfunctioning add-in?

View the add-in’s log files and rectify the issue.

Log out of the interface and log in again.

Use Safe mode when logging in to the application.

Exit the administration interface without completing the normal logout process.

Q63. Which option should you use to create or configure queues?

Configuration > Application Appearance >Customizable Menus > System Menus

Configuration > Application Appearance > Customizable Menus > Custom Menus

Configuration > Site Configuration > Message Bases

Configuration > Site Configuration > Configuration Settings

Q64. For which three reasons should you recommend using workflows?

They can sort incidents raised by a contact.

They guide agents through complex customer interactions and data updates.

They help customers find relevant knowledge answers.

They promote efficiency.

They reduce human error.

Q65. Which two types of joins are available in analytics?

Intersection

Peripheral

Outer LTD) External

Inner

Internal

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Oracle 1z0-1038-22 Exam Syllabus Topics:

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