Provide Avaya 6211 Practice Test Engine for Preparation [Q44-Q68]

QUESTION 44
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is usedfor the Web Communications skillset?

QUESTION 45
When analyzing life cycle of an outbound contact in Avaya Aura Contact Center:
Step 1 shows outbound campaigns are created in the OCMT and loaded into theCCMM database Step 2 states that each call in the outbound campaign triggers a ‘contact arrived’ message.
What is Step 3 in the life cycle of an outbound contact in Avaya Aura Contact Center?

QUESTION 46
Refer to the exhibit.

An agent Is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent dicks on the double page Icon (highlighted In the box).
What agent desktop feature is the agent accessing when they dick on the double page icon?

QUESTION 47
You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?

QUESTION 48
In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

QUESTION 49
After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)

QUESTION 50
Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya AuraContact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customerfacing Web Chat Application resides?

QUESTION 51
Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click onthe double page icon?

QUESTION 52
A customer wants to implement a Voice and Multimedia Contact Center.
In addition to the Avaya Aura Contact Center (AACC) server, which two functional server types can be integrated Into the Voice and Multimedia Contact Center architecture? (Choose two.)

QUESTION 53
You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?

QUESTION 54
Which tool is used to create dean up rules and scheduled tasks in Contact Center Multimedia (CCMM)?

QUESTION 55
When you installed the Contact Center software, a set of default or sample applications are installed Which are two of the three default or sample applications? (Choose two.)

QUESTION 56
When analyzing life cycle of an outbound contact in Avaya Aura Contact Center.
Step 1 shows outbound campaigns are created in the OCMT and loaded Into the CCMM da Step 2 states that each call in the outbound campaign triggers a contact arrived message.
What is Step 3 in the life cycle of an outbound contact In Avaya Aura Contact Center?

QUESTION 57
A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?

QUESTION 58
Which service contains the InboundMessage Handler (IMH) component?

QUESTION 59
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur.
Which multimedia prefix Is used for an Outbound skillset?

QUESTION 60
Which Avaya Aura Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?

QUESTION 61
You have installed the Avaya Aura Contact Center software and you are now preparing to test the software connections.
What are two functions of the Reference Client? (Choose two.)

QUESTION 62
Where Is the administration of outbound campaigns and management of dialing lists performed?

QUESTION 63

Refer to the exhibit.
You are creating an Advanced Screen pop In the wizard and have configured where the screen pop will launch (highlighted in the box).
Where will the screen pop launch as shown In the exhibit?

QUESTION 64
Which Communication Control Toolkit server software component i used to import bulk resouroes from the Windows server into the CCT database?

QUESTION 65
During contact handling, agents can create a callback to a customer.
Where are the Agent Desktop callback minimum and maximum timers configured?

QUESTION 66
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns.
Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application,provides this functionality?

QUESTION 67
Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

QUESTION 68
You need to install Avaya Agent Desktop (AAD) on an Agent’s desktop computer.
Which URL location will you enter to access the AAD Web page to start the AAD Installation?