[Apr 17, 2023] Today Updated ITIL-4-Transition Exam Dumps Actual Questions [Q10-Q26]

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[Apr 17, 2023] Today Updated ITIL-4-Transition Exam Dumps Actual Questions

ITIL-4-Transition exam dumps with real ITIL questions and answers

The ITIL 4 Managing Professional Transition exam is a four-day training course that provides a comprehensive understanding of the ITIL 4 framework. The course covers four modules: Create, Deliver and Support, Drive Stakeholder Value, High-Velocity IT, and Direct Plan and Improve. The course material includes case studies, practical exercises, and sample exam questions to help IT professionals prepare for the certification exam.

NO.10 An organization is undergoing a significant cultural change as a result of introducing Agile and DevOps practices.
How can managers use Toyota Kata to help employees adjust to these different ways of working?

By encouraging the practicing of routines to unlearn old habits and learn new ones

By creating detailed plans that predetermine how to approach large changes

By making hard decisions for the teams and providing step-by-step guidance

By encouraging widespread changes that involve the teams starting from scratch

NO.11 An organization is reviewing the support of its IT services.
Which is an example of an ‘outside in’ approach?

Understanding how infrastructure and application suppliers are involved in the end-to-end value chain for the support of services

Conducting customer and user satisfaction surveys to gather feedback on how customers and users perceive the support of IT services

Asking for feedback from the internal technical teams to ensure they are able to deliver against the support requirements

Contacting the organization’s ITSM software tool provider to learn about software updates which might improve the support of the services

NO.12 An organization is implementing new technology that will significantly improve how they interact with their customers.
Which term BEST describes this situation?

Digital organization

High velocity IT

Digital transformation

IT transformation

NO.13 From the perspective of a service provider how does the digital product lifecycle start?

With the onboard mg of customers

With the exploration of market opportunities

With the co creation of value

With the offboarding of customers

NO.14 What BEST describes the relationship between planning and risk?

Planning is a high level function, risk management is a tactical activity

Planning should always consider risks and how to mitigate them

Planning focuses on what needs to be accomplished, risk management is part of how work is to be performed

Risk management is the exclusive domain of dedicated risk managers

NO.15 The CIO of a large multi-national organization has noticed that the whole IT department are performing poorly. The CIO is committed to changing the behaviour patterns of their staff to improve performance across the whole IT department.
Which of the following will BEST help to improve staff behaviour?

Running safe to fail experiments that provide learning opportunities

Comparing the cost of delay’ between work items to ensure that financially valuable work is prioritized

Implementing CI/CD toots to deploy software quickly

Adopting Kanban boards to visualise the flow of work across software development teams

NO.16 A web hosting provider has decided to apply more of a ‘shift left’ approach to service support. The provider knows that users like video tutorials as well as communicating via instant messaging and social networks.
What should the service provider use to expand how users access support and improve the user experience?

Omnichannel management

Service level management

Service interaction method

Benefits dependency network

NO.17 Which is included in onboarding?
1. Negotiating service targets with customers
2. Building awareness of the new consumer
3. Ensuring resources are prepared for service provision
4. Designing the service components and infrastructure

1 and 2

2 and 3

3 and 4

1 and 4

NO.18 In an organization, a service desk team employs experienced staff who have worked there for many years and have good relationships with support teams. The organization has a good improvement culture, and staff are encouraged to use their experience and identify improvements. They are developing a new policy for handling incidents.
Which is the BEST approach for this new policy?

Ensure that any identified exceptions are excluded from the policy to improve clarity

Ensure that all teams involved in incident resolution collaborate in the development of the policy

Implement the policy to the service desk staff initially before informing other affected support teams

Engage with stakeholders to ensure that as much detail as possible is included in the policy

NO.19 An IT department is able to rapidly develop services that meet functional requirements. However overall satisfaction with these services is low.
Which is the BEST way to start working on developing new services while addressing issues faced by the IT department?

Develop a clear set of system requirements and track each of them from start to finish to ensure that the delivered service meets the stated requirements

Develop a clear understanding of the customers’ intended goals and expectations, and track each of them from start to finish to ensure that the service supports the required outcomes

Involve senior management as early as possible to define requirements and help with ‘organizational change management’ to ensure successful implementation of the service

Assess and improve capabilities of IT teams prioritizing areas that are required to deliver the service in a way that meets customer expectations

NO.20 An organization supports the users of its services using a tiered structure. There are many specialists in the second- and third-line resolution teams who have worked for the organization for a long time. The organization is in the process of deploying many changes to services. This is likely to result in a large number of complex incidents. In addition, there are long backlogs of work for the second and third-line resolution teams to complete.
Which is the BEST approach or technique to resolve this situation?

Service integration and management

Machine learning

Swarming

An information model

NO.21 Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

Progress iteratively with feedback

Keep it simple and practical

Start where you are

Focus on value

NO.22 What do design thinking and service-dominant logic have in common?

Both require clearly defined requirements and acceptance criteria

Both involve collaborating with customers to ensure their needs are met

Both focus on product functionality and on building new features

Both focus solely on the needs and problems of the consumers

NO.23 An organization is attempting to improve the design, development and transition of new services. It recognizes that some ways of working are not focused on creating value.
Which is an example of a working practice that the organization should STOP?

Defining the features and functionality of services by relying on the developers’ previous experience of designing similar systems for customers

Involving users, customers and other stakeholders when communicating desired outcomes in the form of user stones

Designing systems with the continual involvement of customers to ensure that any changes in requirements are understood as early as possible

Involving customers and users in testing activities to understand whether the service meets the customers’ and users’ expectations

NO.24 Which charging mechanism could cause the price of a service to change depending on the time of day?

Cost

Cost plus

Market price

Differential charging

NO.25 A large service provider with many staff has built a relationship with a customer and agreed a 10-year contract. Both organizations have shared information freely and responded to requests.
Which is MOST LIKELY to be a threat to maintaining the relationship?

Scheduling interactions between customer and service provider

Changes in service provider and customer staff

Failing to explain service provider actions that impact the customer

Failing to deal with communication in a timely fashion

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The ITIL 4 framework is the latest edition of the globally recognized IT service management best practice framework. It offers a modern and flexible approach to IT service management that is aligned with the evolving needs of modern organizations. The ITIL 4 Managing Professional Transition certification exam is designed to test the knowledge and skills of IT professionals in this new framework.

Exam Sure Pass ITIL Certification with ITIL-4-Transition exam questions: https://www.testsimulate.com/ITIL-4-Transition-study-materials.html

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