GCX-SCR Dumps 2024 New Genesys GCX-SCR Exam Questions [Q29-Q51]

QUESTION 29
By default, scripting doesn’t have a separate data type for decimals.

QUESTION 30
A Branch Site can be converted to a Core Site when:

QUESTION 31
You are a contact center administrator and are required to create a script to allow agents to write data to an external CRM. Select the correct sequence.
1. Create a Script.
2. Configure the CRM integration in Genesys Cloud CX.
3. Give necessary permission to agents to view and execute data actions.
4. Configure the respective data action of the configured CRM in Scripts.
5. Enable the Data Actions property in the script.

QUESTION 32
Which of the following statements about scripts is true?

QUESTION 33
Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

QUESTION 34
Identify the template that contains one or more visual components that you can insert into a script page.

QUESTION 35
Which of the following correctly shows how an outbound contact’s first name displays in a preview mode?

QUESTION 36
Select the categories of Prompts in Architect. (Choose two.)

QUESTION 37
You are working on a complex script that has multiple stack containers and components placed inside each other. You could use the feature to make sure you’ve selected the correct component or container.

QUESTION 38
Once you create a custom field on your profile, it cannot be deleted from the Admin interface.

QUESTION 39
Debbie is the admin for two Genesys Cloud CX organization(s) (Org A and Org B) and is responsible for creating scripts. Both organizations have similar script layout(s). Select the correct statement that applies to this scenario.

QUESTION 40
An agent is handling a call as part of an outbound dialing campaign and needs to transfer the caller to another agent but also wants to pass info about the interaction to the second agent. Select the correct statement.

QUESTION 41
Once you set the page name in the script, you cannot change it later.

QUESTION 42
Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.

QUESTION 43
You are an outbound admin and required to configure a script to allow agents to create a contact in the contact list. Select the correct sequence.
1) Associate a contact list with the script.
2) Create a Script.
3) Invoke the “Outbound Create Contact” action with appropriate variables.
4) Enable Outbound features.

QUESTION 44
Identify the script property which is used for exchanging or passing data from one application to another that is unrelated to the call.

QUESTION 45
You are creating a script with multiple pages that have a common header section. Choose an efficient way to create multiple page scripts.

QUESTION 46
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

QUESTION 47
Which dialing mode dials multiple contacts once an agent becomes available?

QUESTION 48
_______________ binds the numbering plan with the trunk.

QUESTION 49
Which of the following best defines the ACD evaluation method Best Available Skills?

QUESTION 50
Allen is creating a script to populate the customer’s details. He needs to display the total due from the previous month’s bill and the present month’s bill to the agent. Both bill amounts are passed to the scripts as string values. Select the appropriate answer.

QUESTION 51
Which of the following best defines the ACD evaluation method Best Available Skills?