Sep-2026 New Version Plat-UX-102 Certificate & Helpful Exam Dumps is Online [Q85-Q104]

NEW QUESTION 85
The call center at Cloud Kicks (CK) is receiving higher call volumes than usual, which is leading to longer wait times for customers. CK has decided to engage a team to address this.
What should the strategy designer ask before framing the problem’?

NEW QUESTION 86
A strategy designer is planning a remote workshop with a team from their partner company using a new digital collaboration tool. Many employees at the partner company have much less experience with technology.
Which activity should ensure the workshop is accessible to all participants?

NEW QUESTION 87
A cross-disciplinary design team is looking at an affinity map of insights.
Which question should the team use to prioritize and turn them into design opportunities?

NEW QUESTION 88
A strategy designer is hired to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie. Which method of co-design workshop should be used?

NEW QUESTION 89
A design team is working on the challenge: “How might we provide tools to enable customers to resolve service issues by themselves rather than escalating to human representatives?” Which bot metrics should the strategy designer suggest to assess the impact of their work?

NEW QUESTION 90
Cloud Kicks is excited about a new customer self-service initiative, Within the stakeholder team, a support manager has shared features they want to recreate from their previous; a product manager wants to implement new features that were not available in their previous system. There is a concern that conflicting demands may lead to organizational paralysis on the project.
What should the strategy designer recommend to stakeholders to remediate risks?

NEW QUESTION 91
Cloud Kicks is making sustainability a new core value.
Which methodology should a strategy designer use to help stakeholders understand the impact of that decision on current products and services?

NEW QUESTION 92
An insurance company has a calc banding process that involves multiple team members, different departments, and many disparate systems Which Salesforce automation tool should a strategy designer recommend to improve business process efficiency?

NEW QUESTION 93
Cloud Kicks (CK) is going through a digital transformation exercise around its customer support capabilities. CK’s strategy designer suggests to include Omni-Channel as a part of the company’s transformation discovery.
Which channel is included in Salesforce Omni-Charmel capabilities?

NEW QUESTION 94
Cloud Kicks (CK) understands that all members of its cross-functional remote team can contribute to the design of a product through collaborative activities.
Which tools should CK use while conducting the next synchronous journey mapping session?

NEW QUESTION 95
A fitness company is starting a service that combines data from connected weights with virtual coaching. The company is about to start a new innovation sprint with the following challenge statement: “How might we empower people who are new to fitness to increase their strength?” Which metrics should be used to measure the success of the initiative7

NEW QUESTION 96
A strategy designer and a UX team have recently workshopped and developed a plan around the team’s purpose and how they will align with the rest of the organization’s goals and objectives.
Which alignment and accountability document should be used after this workshop to bring the plan to reality?

NEW QUESTION 97
A strategy designer is working with a group of developers who have yet to buy into the team design process.
What should the strategy designer to do to engage them more?

NEW QUESTION 98
Cloud Kicks (CK) is launching a new online store and wants to get a better understanding of its market wants and needs to create compelling customer experience. CK’s strategy designer recommends utilizing the Jobs to Be Gone framework.
What are the core principles of the Jobs to Be Gone framework?

NEW QUESTION 99
At a project kickoff, the strategy designer wants to get ideas from all stakeholders to use as hypotheses. The designer runs a sketching activity with the multi-disciplinary group, asking everyone to sketch. They give everyone fat markers and sticky notes, and set a timer for 5 minutes of sketching.
What is the reason why marker choice is important?

NEW QUESTION 100
Cloud Kicks is launching a new online store and wants to ensure the team follows an ethical decision-making process and that the delivered product does not accrue ethical debt.
Which methodology should be suggested?

NEW QUESTION 101
A design team presents their vision for a new product, and their executive team has some fundamental questions about how the product strategy will drive business outcomes.
What should the strategy designer do to address these concerns?

NEW QUESTION 102
A strategy designer is working on an app for the financial industry and gets the sense that stakeholders don’t share a common understanding of customer pain points.
What should the strategy designer create to align stakeholders on the most important customer issues’?

NEW QUESTION 103
A global consumer package goods company is about to engage in a digital transformation effort to help siloed departments collaborate more efficiently. The strategy designer and an organizational designer partner to prototype new ways of cross-departmental collaboration What is a key objective the team should focus on?

NEW QUESTION 104
Cloud Kicks (CK) wants to prototype and test the value proposition for a potential new business venture.
When gathering customer feedback on the prototype, which question should CK seek answers to when determining if the business model is viable?